Last updated: 21 Oct 2026
At Khushi Wellness, we take care to ensure that our products are properly packed and delivered to you in good condition. As our products include food and nutrition products, we follow the return and refund conditions described below.
1. Food Products and Returns
Due to the nature of our products, opened or used food products are generally not eligible for return or exchange.
We do not accept returns simply because a customer has changed their mind, ordered the wrong quantity, or does not wish to use the product after delivery.
However, if you receive a product that is damaged, tampered with, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.
2. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery.
To help us process your request, please provide:
- Your order number
- Name and contact details used for the order
- Description of the issue
- Clear photographs of the product and packaging
- Photographs of the shipping package, where applicable
Our team will review the request and determine the appropriate resolution.
Depending on the circumstances, we may offer:
- Replacement of the product; or
- Refund of the eligible product/order amount.
3. Products Not Eligible for Return
The following products are generally not eligible for return:
- Products that have been opened or used
- Products damaged after delivery due to improper handling or storage
- Products returned without prior approval from Khushi Wellness
- Products where the return request is made outside the applicable return period
- Products returned for reasons other than damage, defect, incorrect product, or another issue covered by this policy
4. Refunds
If your refund request is approved, the applicable refund will be processed to the original payment method, subject to the payment provider’s processing time.
Once the refund has been initiated, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
We will communicate with you regarding the status of the refund where applicable.
5. Replacement
If an eligible product is damaged, defective, or incorrectly supplied, Khushi Wellness may provide a replacement instead of a refund, depending on product availability and the circumstances of the case.
The replacement product will be subject to availability.
6. Shipping and Return Costs
If the issue is due to a damaged, defective, or incorrectly supplied product, Khushi Wellness will determine the appropriate resolution for any applicable return or replacement shipping costs.
Returns sent without prior approval may not be accepted.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed, packed, dispatched, or handed over to the delivery partner.
If an eligible cancellation is accepted, the refund will be processed according to the applicable payment method and refund procedure.
8. Delivery Issues
If you receive a package that appears to be significantly damaged or tampered with, please contact us promptly.
Where possible, please retain the original packaging and product until the issue has been reviewed.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
Order Number:
Customer Name:
Registered Email/Phone:
Reason for Request:
Photographs/Videos, if applicable:
Contact
Email: info@khushiwellness.com
Phone: +91 98794 10548
Please do not send products to any address without first contacting Khushi Wellness and receiving return instructions.
10. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Khushi Wellness
Email: info@khushiwellness.com
Phone: +91 98794 10548